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For a business automation project to succeed, the business must agree on and define its success metrics Results of an automated process, no matter how clever the AI, are only as good as the data fed into it. A commitment to change management and adoption is important...

Organizations should not look at business automation strictly as an IT project but rather as a business-focused initiative involving technology. Change management is a critical and often overlooked component of business automation projects that strongly affects their...

Always align the automation project with business objectives to make sure the goals are understood in terms of the value they bring to the business. Automation typically involves changing the way people work. Human change management is an essential part of...

Deciding which processes to automate becomes an important question because it must make economic and business sense. Business Process Management is about tracking where work is in the process including measuring performance, whereas robotic process automation is about...

Automated real-time collection, processing, and analytics is the ideal scenario. Automation depends on more real-time analytics to gain comprehensive views into the various business departments’ data streams within an organization. "We need an infrastructure that...

Processes that begin inefficiently tend to continue that way, so it’s beneficial to optimize them from the beginning using automation. Automation can also help businesses achieve faster time to market, ensuring greater customer satisfaction while driving revenue....

Business automation gives a company the advantages of greater efficiency, accuracy, and speed. Leadership’s understanding of the company’s business processes can have a great impact on the success of a business automation project. "This, to me, is what process...

Business automation brings significant change to an organization while also generating increased productivity. By including employees in the process, companies can ensure greater organizational buy-in for a business automation initiative "We found that timely...

Digitized records improve report accuracy and have resulted in better customer communications so that a customer request for a past report can be filled in real time. One area of automation that has helped facilitate automation itself is application containerization...

If processes aren’t working efficiently, technology might not be enabling people to do their jobs as effectively as they could. Business automation is a journey, not a destination. At the beginning, you build momentum by achieving quick wins. "Our role is to enable...