Focus On Automating High Volume, Error Prone Tasks
- Deciding which processes to automate becomes an important question because it must make economic and business sense.
- Business Process Management is about tracking where work is in the process including measuring performance, whereas robotic process automation is about automating the actual tasks being performed in each of the steps of the process workflow.
- Automation can lay the groundwork for a smoother transition to a new business model that is operationally efficient and effective and allows for scalability as part of managing increased customer demand and growth.
“Robotic Process Automation is about introducing a virtual workforce integrated with existing skilled resources. Automation isn’t about replacing jobs with robots. We’ll still need experts and people with knowledge and experience.”
VMware leader Peter Malek became a strong believer in business automation tools after the company streamlined its opportunity management process. The implementation of a robotic process automation solution at VMware freed up half the number of resources assigned to that work. “We were able reassign 8-10 resources in under 60 days with the help of robotic automation,” says Malek, director of process performance and operational excellence.