Blog

Applying analytics, artificial intelligence, and machine learning to the claims adjudication process opens the door to a whole new level of service delivered in real time. These tools stand to change how people use health insurance, improve the health-care services...

Automation of software development is creating a transformation that is changing the world at an accelerating rate. Advanced automation is a major disruptive force that will present big opportunities as well as big challenges. "This way of doing software engineering...

To implement an automation solution successfully, first do an in-depth assessment of current processes, build a consumption plan, and evaluate applications for where they can improve performance. Emerging technologies are on the cusp of creating dramatic improvements...

One challenge for automation is that not everyone always agrees on how a process should work, or a procedure is not followed the way it was documented. Through AI and automation, companies could find people with the right skills, interests, and desires, and then use...

Automating the identification of concepts, objects, and brands in video images would create a much richer body of metadata around video content. New levels of automation can enhance the user experience by enabling video publishers to adjust content in nearly real...

One mistake IT organizations make when delivering a business process automation strategy is focusing too much on end requirements and not enough on deployment. To automate business processes, companies need to begin by defining their software development life cycle....

Reducing costs and improving efficiency through automation is important, but perhaps not as important as maintaining or improving the customer experience. AI-powered social engagement can provide better customer engagement that enables customers to have a deeper...

Business automation is most effective when the people aspect and design are fully considered before technology changes. Change management is also easier when the people involved in the process fully understand it from the beginning. "The people element and the design...

For a business automation project to succeed, the business must agree on and define its success metrics Results of an automated process, no matter how clever the AI, are only as good as the data fed into it. A commitment to change management and adoption is important...

Organizations should not look at business automation strictly as an IT project but rather as a business-focused initiative involving technology. Change management is a critical and often overlooked component of business automation projects that strongly affects their...