Rodrigo Gonzalez, Softtek, Chief Information Officer
More Detailed Information Improves Automation Outcomes
- One challenge for automation is that not everyone always agrees on how a process should work, or a procedure is not followed the way it was documented.
- Through AI and automation, companies could find people with the right skills, interests, and desires, and then use the technology to help with career-path management.
“Automation can only serve the business if you know the problem you are solving.”
In some ways, the technical portion of automating business using artificial intelligence is the easy part, according to Softtek chief information officer (CIO) Rodrigo Gonzalez. “Automation can only serve the business if you know the problem you are solving,” he believes. When he works with other CIOs, he tells them: “Outside technologies cannot look at your business and tell right away how to automate, because in order to automate the business, the most important thing is to understand how the business works.”
This is an excerpt from The Impact of Automation on Modern Business. The eBook was generously sponsored by CA Technologies.
