Ian Gordon

Ian Gordon, Regence Insurance Holding Company, Senior Vice President Operations

Using Artificial Intelligence To Transform An Entire Industry

  • Applying analytics, artificial intelligence, and machine learning to the claims adjudication process opens the door to a whole new level of service delivered in real time.
  • These tools stand to change how people use health insurance, improve the health-care services they receive, and lower costs.

“You don’t even know you’re filling out a form. We cut cycle time for submitting and processing forms in half.”

Applying artificial intelligence to business processes can totally transform industries, especially those that are data intensive and require many manual inputs. One such industry is health insurance, and for Ian Gordon, senior vice president of operations at Regency Insurance Holding Company, transformation began with a project to reduce the size of insurance application forms.

This is an excerpt from The Impact of Automation on Modern Business. The eBook was generously sponsored by CA Technologies.