“You must pay close attention to security. Then, you must help your remote workers get past the
frustrations of learning about new technology.”
To put together the tools needed to support remote teams, you must pay close attention to security. Then, you must help your remote workers get past the frustrations of learning about new technology.
Security is a big issue. Think about how to protect your organization and your data. To do that, you must understand how you are going to manage access to information resources, how you will secure remote communications, how you will protect email against phishing campaigns, whether you will support the use of personal devices, how you manage data encryption, and how you enforce corporate policies and procedures. Identify your high-risk areas, and put a mitigation plan in place. Companies that deal with sensitive or regulated data often begin with compliance requirements, a risk analysis, and measures they will need to take to mitigate risk factors.
Another important part of supporting the technical infrastructure for remote workers is simplifying the setup for them. If they are working from home, this may mean sending a tech person to their house to make sure they are set up. Or, it can be done through remote sign-in and screen sharing so that a tech person can walk through set up and explain what an employee needs to know to do his or her job.