- Transforming employee experience requires a deep look into what the employee experience actually is. Companies spend a lot of time talking about transforming customer experience. They need to spend time personalizing the employee experience, too.
- A good employee experience benefits technology teams with fewer support calls and higher satisfaction. It creates more natural engagement between teams and more organic relationship building across the organization.
“That unified picture is critical. Making it easy to access information and applications helps businesses get the best out of the people doing the work.”
A well-designed employee experience benefits everyone, from employees and the IT teams that support them to business stakeholders and even customers. Everything works better.
“Technology should be complementary to what we do,” says Sally Eaves, Emergent Technology chief technology officer and global strategy advisor for organizations like Forbes Tech, GBA UK, Effect.AI, and CitiesABC. “When we get it right, employees feel that it’s giving them time to do the things they need to do, which then enables them to do more meaningful work. It benefits technology teams with fewer support calls and higher satisfaction. There’s more natural engagement between teams, and you start to see more organic relationship building across the organization.”