When Considering IT Outsourcing, Everything Should Be On The Table
- The rate of change is accelerating, with networking, cloud, cybersecurity, artificial intelligence and the Internet of Things. The range of expertise needed to stay on top of technology enablement is incomprehensible for the average business owner or CIO.
- For the service-provider relationship to work, there needs to be commitment across your organization, and you need to have an internal person who owns the relationship and the road map.
“If you’re working with a truly strategic provider, then you build based on what you need tomorrow.”
When Kirk McLaren advises clients about IT planning, he addresses their overall business growth strategy. “We look at the entire company,” he says. “We’re not just looking at cost. We’re looking at how you’re building a business in the marketplace, the customer experience, sales and operational accountability. Should you outsource IT? What infrastructure do you need for sales, production, manufacturing, inventory management, help desk, cybersecurity? What do you need to build a business?” Foresight comes to it from a business building and financial lens.