Dean Johnston

Dean Johnston, The Washington Home & Community Hospices, Director of Information Technology

A Service Provider Should Bring Something Extra To The Table

  • Choosing what to outsource depends on the nature of the business, but also on where your time is best spent, whether it’s more important to babysit hardware or work in the business to apply technical solutions to business problems.
  • Choose a service provider that works to understand your business and brings something extra to the table.

“It helps the whole organization for you to become part of the solution for business problems that are IT related.”

As director of IT for a health-care organization with over 80% of its staff in the field at any given time, Dean Johnston has outsourced nearly all his IT functions, including networking, cloud-based applications, and the Voice over Internet Protocol (VoIP) phone systems. “My job has morphed over the last five years or so,” he explains. “Now I focus on making the organization more efficient, and more process and procedure driven.” To achieve this, he has outsourced almost everything, except for laptops, cell phones, and desktop computers. “I have two people in my department to take care of those things,” he continues. “It depends on your business. If you can stand to wait until tomorrow to get a new PC, that’s great. When you’re a life-and-death business like we are, that’s just not acceptable.”

This is an excerpt from 8 Experts On Outsourcing IT For Strategic Advantage. The eBook was generously sponsored by Ntiva.