Mark Drever

Mark Drever, Xcelerate Solutions, President & CEO

A Good Service Provider Relationship Has A Partnership Quality

  • The benefits service-provider clients receive often extend beyond just the delivered services. They also benefit from their service provider’s mature infrastructure and extensibility, and the quality of service they deliver.
  • A good service-provider relationship for a small to midsize company is one that has a partnership quality to it, where the service provider is able to leverage its resources to bring additional value when fulfilling a client’s IT requirements.

“A good service provider is very proactive at marketing services because it’s good for them and it’s good for us.”

As president and CEO of a company that specializes in helping government agencies rethink their approach to security, Mark Drever believes outsourcing commodity IT functions is a smart decision for small and midsize companies. He uses his own 200-person business as an example. “We have three main areas of business: technology around personnel security, project and program management, and an advisory practice,” Drever explains. “We were doing infrastructure internally here, and then I realized the cost was getting out of control. I thought there had to be a smarter way to do this.”

This is an excerpt from 8 Experts On Outsourcing IT For Strategic Advantage. The eBook was generously sponsored by Ntiva.