Dion Hinchcliffe, Constellation Research, VP and Principal Analyst
“You can conduct a survey or idea submission where
everyone can discuss a topic and collaborate on the
problems raised.”
Dion Hinchcliffe believes that when a major work disruption occurs, business leaders must communicate openly and transparently with the entire organization. “The first and most important step is to communicate,” he says. “One consistent complaint of employees everywhere, in good times and in bad, is not enough information coming from the top. It’s a leading factor in employee
disengagement. Even if you don’t know the answer at that moment, it’s better to say you are looking into something than to say nothing,” he adds.
This is why, as Hinchcliffe points out, “Great leaders communicate early and often, and they tell success stories across the organization as soon as they hear them. During a crisis, they ask people to tell them when good things are happening. Then, they use those messages to show the rest of the organization that people just like them are successfully navigating the challenges and sharing their approaches to help others succeed. Capturing what your organization is doing, and then telling those stories give people hope and vital knowledge. Employees get the message that they can do it, too, that success is possible.”
This is an excerpt from 8 Experts on Navigating Work Disruption. The eBook was generously sponsored by Workfront.
