Business Automation Is A Journey
- If processes aren’t working efficiently, technology might not be enabling people to do their jobs as effectively as they could.
- Business automation is a journey, not a destination. At the beginning, you build momentum by achieving quick wins.
“Our role is to enable innovation at these individual businesses and agencies.”
As CTO for the State of Illinois, Mike Wons believes business automation offers governments a powerful opportunity to create meaningful change in people’s lives. “When I went in, the state was made up of essentially 40 different businesses and each one of those businesses could operate autonomously,” he says. And, not surprisingly, a lot of duplicate systems had been created over the years, but Wons has been tackling the challenges posed by such outdated technology head-on.