Create Loyal Customers with People-Based Marketing
- Learn from the data your customers are sharing (or not sharing) with you, and use those patterns as a baseline when building your people-based marketing and measurement strategies.
- Understand the customer experience from all angles and share those learnings with every relevant team. You want each group that a consumer interacts with inside your company to understand how they contribute to the overall customer experience with your brand.
“Instead of considering customer preferences as a barrier, create the strategy with your customer at the center and make sure every plan follows that guiding light.”
As sophisticated a practice as people-based marketing is, it’s also a powerful reminder of a basic truth: Customers are the lifeblood of any business. That means customers should also be at the center of a brand’s strategy for people-based marketing and measurement, says Katie Morse, vice president, digital marketing, at Nielsen.