Stephanie Jones

Stephanie Jones, Alpha Diagnostics, Chief Operating Officer

Select A Service Provider That Knows Its Strengths And Weaknesses

  • One advantage of having a service provider is its whole world is IT. Like medicine, IT has become a discipline with many
    specialties. A service provider can see every facet of IT.
  • When choosing a service provider, work with someone who is very transparent about their strengths and weaknesses.

“The service provider shows me my options. He’s acting like a consultant, which is exactly what I want him to be.”

Many companies choose to outsource commodity IT functions first so they can focus on aspects of IT that are strategic to the business, but for Stephanie Jones, COO of Alpha Diagnostics, the specialized nature of her firm’s IT requirement was a big driver behind outsourcing. “We monitor the electrophysiological signals from the body during complex spine and neurosurgeries. We contract with hospitals to provide this service line. It is very specialized and requires a tech in room to be connected to a physician out of the room via telemedicine. IT is an integral part of our structure; without it we cannot monitor our patients”

This is an excerpt from 8 Experts On Outsourcing IT For Strategic Advantage. The eBook was generously sponsored by Ntiva.