Frameworks Can Play a Role in Building Customer Confidence and Transparency
- Security practices can become important customer-facing communications, instilling brand confidence and awareness.
- Frameworks provide the foundation for a security strategy that builds on best practices, with added, specific requirements on a country-by-country or industry-specific basis.
“We think that communicating about security will, over time, build trust and strengthen our brand—something that will be important in the future.”
As head of information and security for Handelsbanken, a large Sweden-based financial group operating in multiple countries, Erik Blomberg is familiar with security frameworks. Indeed, the banking sector is one in which both regulation and best practices require adherence to multiple standards. Rather than look at security frameworks strictly as must-have protocols, however, Handelsbanken goes several steps farther and views them not just as ways to structure internal operations but as customer-facing tools that help clients understand the security efforts and risks involved in international banking. Blomberg breaks the important role of frameworks into five distinct areas.