The book includes insights from the following experts:
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Kuldeep Chilukuri, CoE Lead and Vice President – Global Risk & Compliance Transformation, HSBC
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Mark Eggleston, Chief Information Security Officer, CSC
- Ron Gidron, Founder, CEO, xtype
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Tim Provin, Director, Field Engineering, xtype
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Scott Willson, Head of Product Marketing, xtype
From Chaos to Control: Embedding Technical Governance in ServiceNow for Financial Services was generously sponsored by xtype
ServiceNow drives enterprise transformation, but governance gaps leave 30–70% of purchased capabilities idle. We interviewed five experts on why early wins collapse under complexity, how governance failures create compliance risks in financial services, and how control-plane models—combining independent oversight with native enforcement—are reshaping ServiceNow delivery.
